A Verity Story

About Verity, a HealthStream Company

The healthcare industry is in the midst of a massive transformation that will see hospitals, health systems, medical groups, doctors, and other healthcare providers, collaborating in new ways to ensure their patients receive competent care from qualified people.

Quality care is the new standard. If you can’t deliver it, you won’t survive.

The quality of your care hinges on those that deliver it – the doctors, nurses, vendors and other support staff that come face to face with your patients every day. To ensure that they’re competent – you need a single source of truth that enables you to accurately and efficiently enroll, credential, privilege, and evaluate your team.


Verity, a HealthStream Company delivers enterprise-class solutions that are transforming credentialing, enrollment, privileging, and evaluation for healthcare organizations across the United States. We currently serve over 2,400 hospitals and 1,000 ambulatory and post-acute care settings including ambulatory surgery centers, medical groups, urgent care facilities, and more. Verity and our solutions resulted from the merging of Echo and Morrisey, representing over 75 years of industry experience. HealthStream, (NASDAQ: HSTM), based in Nashville, TN, is our parent company, supporting us through innovation, investment, and the development of market-leading products. Verity has over 200 employees spanning headquarters in Boulder, CO and satellite offices in San Diego, CA, Nashville, TN, and Chicago, IL.


View the January 2018 Press Release Announcing Verity, A HealthStream Company


Michael serves as the President of Verity and is a member of the HealthStream Executive Team. He lives in Boulder, CO and enjoys running, hiking, skiing, and rooting for the professional sports teams from his native Boston, MA.

Michael Sousa


As AVP, Client Experience, Suzy Deller provides strategic leadership with the goals of continuous optimization and improved customer experience and outcomes. Suzy’s professional tenure was focused on 10 years of medical and educational software as well as 5 years as an educator. An Ohio native, Suzy graduated with a BA from Ohio University and eventually left her Midwest roots to take permanent residency in San Diego, CA.

Suzy Deller

Associate Vice President, Client Experience

As Director, Financial Management, Joel acts as a financial advisor to the Verity management team. He is responsible for annual budgets, forecasts, and internal financial reporting and analysis. Joel is based in Nashville with the HealthStream Corporate Finance & Accounting teams. He has a BSBA in Finance from the University of Tennessee and an MBA in Management Information Systems from Tennessee Tech University.  On a personal note, Joel is the father of three boys and loves sports.

Joel Demain

Director, Financial Management

As Director, HR, Whitney brings over 10 years of HR expertise to Verity. Whitney’s main focus is creating a positive and rewarding employee experience for all Verity team members. Whitney has a BA from the University of Miami, an MBA from the University of Denver and her PHR. Whitney’s other passions in life besides HR are hiking, mountain biking, skiing and traveling.

Whitney Drucker

Director, Human Resources

As Chief Revenue Officer for Verity, A HealthStream Company, Jonas provides executive leadership for all growth-related activities across the company. He earned a B.A. from The University of Tennessee and currently lives in Boulder, CO where he enjoys all the outdoor distraction that Colorado offers, preferably with his wife and three kids.

Jonas Fridrichsen

Chief Revenue Officer

As Associate Vice President of Product Management, Chris is focused on the people, process and insights that drive Verity's product vision and roadmap.  He earned his BA from Middle Tennessee State and has over 16 years in technology and product management experience. A native Tennessean, Chris lives in Nashville with his wife and two children.

Chris Gann

Associate Vice President, Product Management

As Associate Vice President of Verity Implementations, Jen Grijalva is the executive leader of implementation, technical services, and content design teams across all platforms and solutions. She was born and raised in southern California, graduated from the University of Redlands with a degree in physics, and now lives in San Diego with her husband.

Jennifer Grijalva

Associate Vice President, Implementations

Paul Holbel, Chief Technology Officer, leads Verity’s technology vision, and is responsible for the formation of highly effective agile delivery teams. With over 30 years of experience in creating software solutions for the healthcare credentialing marketplace, Paul has focused primarily on software automation, scalability, quality, security, and time to market.

Paul R. Holbel

Chief Technology Officer

As Associate Vice President of Client Sales for Verity, Kelly provides leadership for the Verity Client Sales team.  Kelly earned a B.A. in Business Economics from University of California Santa Barbara and currently lives in San Diego with her husband Josh and three girls.

Kelly Kaechele

Associate Vice President, Client Sales

As Senior Director of Marketing for Verity, Sarah brings 10 years of marketing experience to lead the team in developing forward thinking strategies for brand awareness and lead generation. From the Bay Area with a stop in Arizona to earn a degree in International Business and Mass Communications, today she is based in Colorado and enjoys hiking, skiing, and kayaking with her husband, Blaine, and German Shepherd, Koko.

Sarah Moraes

Senior Director of Marketing

As Associate VP of Business Development, Roger oversees Verity’s strategic partnerships and leads efforts related to M&A and growth opportunities. He received a BS from Indiana University and currently lives in Brentwood, TN with his wife and two children.

Roger Platt

Associate Vice President, Business Development

As VP, Client Success and Consulting for Verity, Vicki and her team guide customers through implementation. Before joining Verity in 2008, Vicki managed several credentialing and privileging practices, led a national healthcare accreditation and compliance consulting practice for a prominent firm, and was a surveyor for the National Committee on Quality Assurance and president of the National Association Medical Staff Services.

Vicki Searcy

Vice President, Client Success and Consulting



Our story began in a San Diego suburb in 1985, when a few colleagues got together to introduce the first computerized physician referral software system under the name of HealthLine Systems. From there, a credentialing, patient access, and optometry EMR product line was released over the next decade. Gaining a reputation for having some of the best enterprise reporting and automation in the industry, HealthLine grew its client base of hospitals and health systems exponentially until their success culminated in a sale to HealthStream in March of 2015 and the rebrand to Echo, A HealthStream Company, a few months later. 

Soon after HealthLine launched their first credentialing product, four friends gathered in Chicago in 1987 and decided to throw their hat into the ring, taking on an emerging industry need around credentialing providers to ensure patient safety. Under the banner of Morrisey Associates (lovingly named after family members of the founders), they grew their company with deep subject matter expertise around CVO formation and privileging best practices, utilizing a best-in-class consulting team and great software products. The same four founders celebrated their journey together when HealthStream purchased Morrisey Associates in August of 2016 and rebranded as Morrisey, A HealthStream Company.  

While HealthLine and Morrisey Associates were gaining traction in the marketplace, a small company called Sy.Med Development in Brentwood, TN was formed in 1995 to handle the credentialing needs and various data exchanges between providers and payers. Over the years it grew to enjoy 1,000+ medical group clients by streamlining several back-office functions and driving significant ROIs as a result. Sy.Med’s track record of accomplishments were validated in October of 2012 when it was sold to HealthStream and then rebranded as Echo, A HealthStream Company, in 2015.

As Verity, A HealthStream Company, combines our legacy brands and marches forward into new, exciting realms, we are humbled and honored to steward the great work that came before us and hope to make our predecessors proud by building upon it.


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