Author: Katie Fox Senior Manager, Client Success & Consulting, Verity a HealthStream Company
Living in this digital age, we are constantly bombarded with the ease and convenience of technology’s automation capabilities. We have lights that can turn on and off by themselves at specified times, cars that can start the engine without having to turn the key in the ignition, and DVR’s that can record our favorite TV shows despite our husbands watching football; so why is it so challenging to embrace automation with our credentialing processes?
Often times, when processes are completely manual, it can be challenging and overwhelming to think of a completely automated process, thus, discouraging attempts to transition. Staff can also see the automation as a replacement and try to deter its progress. Even the time involved in establishing the automated steps themselves can be a daunting task.
I always recommend starting small and building up to fully automated processes with a staggered approach for the following benefits:
As with all process changes, it’s important to understand that there is a considerable amount of planning and testing that is needed before the process can be rolled out. Take your time and plan out each automated step so that you can achieve your desired outcome with the least amount of stress, manual labor, and headaches in the interim.